Join Ian Greig as he discusses change and innovation. 

 Speaker: Ian Greig, CEO, Daniels Associate, inc.

The 2017 Contracting Success is all wrapped into one. This conference bundle includes all sessions that were recording at BSCAI's Contracting Success Conference in Las Vegas! This includes over 30 different speakers with topics ranging from Finance to Sales to Human Resources. These sessions can be applied to Small, Medium, or Large Business. Whatever category you fall within, we have education sessions for you.

The 2018 Contracting Success is all wrapped into one. This conference bundle includes all sessions that were recording at BSCAI's Contracting Success Conference in Dallas! This includes over 30 different speakers with topics ranging from Finance to Sales to Human Resources. These sessions can be applied to Small, Medium, or Large Business. Whatever catageory you fall within, we have education sessions for you.

PLEASE NOTE: These recordings will become available in January 2020. If you purchase the recordings bundle prior to that time, you will receive an email to access the recordings once they become available.

The 2019 Contracting Success is all wrapped into one. This conference bundle includes all sessions that were recording at BSCAI's Contracting Success Conference in Las Vegas! This includes the Contracting Success speakers with topics ranging from Finance to Sales to Human Resources. These sessions can be applied to Small, Medium, or Large Business. Whatever catageory you fall within, we have education sessions for you.

What gets passed off as leadership in the BSC industry is often nothing more than management practices. Because of this confusion, owners often don't know exactly how they should be spending their time both in and on the business. Should I be selling? Meeting with customers? Designing processes? In this session, we will walk through the 7 key functions of a BSC owner or CEO, giving you a framework through which to view your job.

Patrick Lencioni said "If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time." This session will comprehensively review tactics and procedures I used during my role as CEO of ABS that will allow you to create and maintain a high performing, cohesive team. We will discuss the entire process, but will focus on the development of employees - evaluation, career development, analysis of job descriptions and suitability for their current role, succession planning... and many more!

Employee safety is one of the top priorities for BSCAI. With the increasing risk of violence in the workplace that could impact your employees in client facilities, BSCAI, in partnership with ProActive Response Group, is providing training to address these types of situations.

While an Active Shooter Situation is never one you want to be in, it’s extremely helpful to know the tools and training to help you and your team stay safe in these situations.

Only one session of this product can be purchased. If you are interested in a group bundle, please purchase the bundle options.

Employee safety is one of the top priorities for BSCAI. With the increasing risk of violence in the workplace that could impact your employees in client facilities, BSCAI, in partnership with ProActive Response Group, is providing training to address these types of situations.

While an Active Shooter Situation is never one you want to be in, it’s extremely helpful to know the tools and training to help you and your team stay safe in these situations.

Employee safety is one of the top priorities for BSCAI. With the increasing risk of violence in the workplace that could impact your employees in client facilities, BSCAI, in partnership with ProActive Response Group, is providing training to address these types of situations.

While an Active Shooter Situation is never one you want to be in, it’s extremely helpful to know the tools and training to help you and your team stay safe in these situations.

Employee safety is one of the top priorities for BSCAI. With the increasing risk of violence in the workplace that could impact your employees in client facilities, BSCAI, in partnership with ProActive Response Group, is providing training to address these types of situations.

While an Active Shooter Situation is never one you want to be in, it’s extremely helpful to know the tools and training to help you and your team stay safe in these situations.

Employee safety is one of the top priorities for BSCAI. With the increasing risk of violence in the workplace that could impact your employees in client facilities, BSCAI, in partnership with ProActive Response Group, is providing training to address these types of situations.

While an Active Shooter Situation is never one you want to be in, it’s extremely helpful to know the tools and training to help you and your team stay safe in these situations.

‘Long Term, Sustainable, Growth’ is the goal. You and your team must be motivated to that end. ‘Five key Goals’ must be developed to keep everyone focused on that objective. A key point is developing a balanced scorecard for each team member. So that all are focused on their achievement.
These goals can look like this: 

 · Growth in Sales
 · Increasing Profitability
 · Customer Retention (absolute)
 · Continuous Teambuilding
 · Strategic (a little proactivity)  

Concentrating on only one or two while ignoring the other shared goals will not result in your achieving the overall goal. A balanced approach must be taken and all the shared goals must be considered simultaneously. This definitely takes determination, but it is possible if you “plan your work, and work your plan.” (Also, create an all-encompassing incentive plan so that you can "pay for results" not just activities.) You cannot manage what you can’t measure. The balance scorecard is a great way to give you that " measuring stick" This workshop will be about how to set those goals, build your matrixes, and manage your goals around your scorecard.

Speaker: Barney Gershen, President, Gershen Consulting, LLC"

Hear from three veterans talking about the top issues currently going on within the BSC Industry.

Speakers: Tom Kruse, Senior VP, M&A, Marsden; Jason Lee, CEO and Founder, Lee Building Clean;  Kathleen Bands, Vice President, My Cleaning Service, Inc.

Gambling is for casinos, not the customer and there is no bluffing when it comes to customer retention. This session will explore and identify the activities and actions companies should take to reduce the number of customer defections.

• This four-part course will help you cover the key aspects of bidding and estimating. 
  
  
• Part One: Production Rates – In part one, you will learn about the formulas and variables that affect production rates. This will include, but is not limited too, tasks that are normal for a commercial building and the amount of area that is defined in square footage.
• Part Two: Applying Production Rates – now that you know what production rates are, apply this to your daily work life, also known as workloading. Workloading is applying developed production rates to a building, which will determine the amount of labor necessary to perform the specified cleaning.
• Part three: Request for Proposals (RFP) – RFP’s have become a commonplace within the industry. While all RFP’s can be slightly different, our subject matter experts (SME’s) suggest that your RFP process follows like so: receive, review and then respond. The SME’s have provided several hands-on examples that require you to complete while following the online course along.
• Part four: Job Costing – The big question is, how much will this cost? Job costing is a method of recording the costs of the job rather than the process. Walk through another example of how this process is calculated and how you then can apply this to your company.

Labor….the single greatest problem all Building Service Contractors work every day to solve. Join a team of your peers as we examine ways to attract, retain and manage employees. and supervisors. We will also discuss changes in healthcare regulations, immigration reform, E-Verify and labor technology and how they might help or hurt your business in 2017 and 2018. 

This hour long, panel session talks all about labor. Labor, is the single greatest problem all Building Service Contractors work every day to solve. Join a team of your peers as we examine ways to attract, retain and manage employees. and supervisors. 

Speakers: Claudia St. John, SPHR, SHRM-SCP, President, Affinity HR Group, Collie King, CEO and President, Kwantek, Paul Taylor, President, ESS Clean, and Jacob Monty, Monty & Rameriz, LLC

You hope to sell your company--now or someday--but the value of your business isn’t quite where you would like it to be. Or, maybe your goal is to just operate more profitably and with less leadership fatigue. Business Optimization is the process of analyzing all aspects of a business, identifying strategic and tactical issues and then building a roadmap designed to improve stability, productivity, profitability and ultimately, enterprise value. Whether your goal is to attain maximum value in a sale or just have a healthier company, this session will help you craft a plan that fundamentally shifts the value of your company.

Speaker: Mark Herbick, President, Pursant, LLC

BSCAI's Certified Site Supervisor (CSS) designation is the most prestigious symbol of excellence for building service contracting personnel.

Only building service professionals who demonstrate the desire to excel, the dedication to serve, and proven industry competence will be awarded this designation of achievement. CSS ... the designation you see more and more every time you read the name of an industry peer. Isn't it time to demonstrate YOUR commitment to excellence? By earning the BSCAI's Certified Site Supervisor (CSS) designation, you'll become part of an elite group of building service professionals, worldwide - and the rewards to your company will be plentiful.

This course is comprised of seven modules, with an exam at the end of each module. Examinees will need to pass each exam to continue on to the next module. Examinees do not need to have a proctor present. Results are generated automatically and a certificate is generated for immediate download at the completion of the course. This is one time exam designation; once passed, examinees are Certified Site Supervisor designated for life!

Only one session of this product can be purchased.  If you are interested in a group bundle, please purchase the bundle options.

BSCAI's Certified Site Supervisor (CSS) designation is the most prestigious symbol of excellence for building service contracting personnel.

Only building service professionals who demonstrate the desire to excel, the dedication to serve, and proven industry competence will be awarded this designation of achievement. CSS ... the designation you see more and more every time you read the name of an industry peer. Isn't it time to demonstrate YOUR commitment to excellence? By earning the BSCAI's Certified Site Supervisor (CSS) designation, you'll become part of an elite group of building service professionals, worldwide - and the rewards to your company will be plentiful.

This course is comprised of seven modules, with an exam at the end of each module. Examinees will need to pass each exam to continue on to the next module. Examinees do not need to have a proctor present. Results are generated automatically and a certificate is generated for immediate download at the completion of the course. This is one time exam designation; once passed, examinees are Certified Site Supervisor designated for life!

BSCAI's Certified Site Supervisor (CSS) designation is the most prestigious symbol of excellence for building service contracting personnel.

Only building service professionals who demonstrate the desire to excel, the dedication to serve, and proven industry competence will be awarded this designation of achievement. CSS ... the designation you see more and more every time you read the name of an industry peer. Isn't it time to demonstrate YOUR commitment to excellence? By earning the BSCAI's Certified Site Supervisor (CSS) designation, you'll become part of an elite group of building service professionals, worldwide - and the rewards to your company will be plentiful.

This course is comprised of seven modules, with an exam at the end of each module. Examinees will need to pass each exam to continue on to the next module. Examinees do not need to have a proctor present. Results are generated automatically and a certificate is generated for immediate download at the completion of the course. This is one time exam designation; once passed, examinees are Certified Site Supervisor designated for life!

BSCAI's Certified Site Supervisor (CSS) designation is the most prestigious symbol of excellence for building service contracting personnel.

Only building service professionals who demonstrate the desire to excel, the dedication to serve, and proven industry competence will be awarded this designation of achievement. CSS ... the designation you see more and more every time you read the name of an industry peer. Isn't it time to demonstrate YOUR commitment to excellence? By earning the BSCAI's Certified Site Supervisor (CSS) designation, you'll become part of an elite group of building service professionals, worldwide - and the rewards to your company will be plentiful.

This course is comprised of seven modules, with an exam at the end of each module. Examinees will need to pass each exam to continue on to the next module. Examinees do not need to have a proctor present. Results are generated automatically and a certificate is generated for immediate download at the completion of the course. This is one time exam designation; once passed, examinees are Certified Site Supervisor designated for life!

BSCAI's Certified Site Supervisor (CSS) designation is the most prestigious symbol of excellence for building service contracting personnel.

Only building service professionals who demonstrate the desire to excel, the dedication to serve, and proven industry competence will be awarded this designation of achievement. CSS ... the designation you see more and more every time you read the name of an industry peer. Isn't it time to demonstrate YOUR commitment to excellence? By earning the BSCAI's Certified Site Supervisor (CSS) designation, you'll become part of an elite group of building service professionals, worldwide - and the rewards to your company will be plentiful.

This course is comprised of seven modules, with an exam at the end of each module. Examinees will need to pass each exam to continue on to the next module. Examinees do not need to have a proctor present. Results are generated automatically and a certificate is generated for immediate download at the completion of the course. This is one time exam designation; once passed, examinees are Certified Site Supervisor designated for life!

In this session with Parker Moore and Daniel Wagner, they will provide an overview of the BSCAI's RBSM and CBSE certification program outlining the steps to gain certification and the benefits to both the individual and company of attaining the certifications. 

Speaker: Parker Moore VP Contract Compliance, IH Services and Daniel Wagner, Director of facility Service Programs, ISSA

Speaker: DJ Rezac

Speakers: Don Tolbert, Technical Director, Liberty Mutual and Tim Murch, President, CEO, 4M Building Solutions

Are you managing your life or is your life managing you? With all of life's pressures, many entrepreneurs and business professionals struggle with juggling too many balls at once, and find themselves frustrated and overwhelmed trying to keep up in this fast paced world we live in. Through this powerful session you will learn key principles to live intentionally, managing your energy and time to their fullest to increase productivity in your work, creating more space for family and the things you value most.

Part 1: Manage Your Energy to Perform at Your Best Graham will teach you how to increase your output 10x's by controlling your energy with an optimistic attitude, efficient exercise, and simple nutrition. Part 2: Manage Your Time Effectively with a Proven Process Janelle will lead you through essential tools to increase your productivity, allowing you to get more done in less time. Set up effective rituals, email management and intentional calendaring to maximize results. Join us, and be empowered to create the abundant, successful life you are striving for.

This session will address many aspects of managing your business from safety to ways to cut spending costs. Attendees will also learn some tips for improving quality and improving customer satisfaction.

Speaker: Jason Lee, Harvard Maintenance

How to grow your business by constantly improving existing processes, developing new processes and finding and hiring more talented people. When in the companies growth curve should these defining events occur. How it is possible to grow a contract cleaning business from $800,000 in annual revenue to $150,000,000 in annual revenue.

Speaker: Dana Weaver, Jr., CPA, and MBA, Consultant, L. Dana Weaver Consulting

Meetings don't have to be boring, pointless or lacking energy. When done correctly, meetings are the backbones of communication for any successful organization. This session will give you all the tools you need to make your meetings more engaging, interesting, and effective. Learn how to use these tools in the Building Service Contracting Industry to boast strong profits and increased customer satisfaction. communication is the backbone of this process. In this session you will learn how to avoid some of the most common Meeting Pitfalls.

Site managers play critical roles in the janitorial industry. They are entrusted to deliver on your contracts and keep your customers and employees happy. One way you can ensure your site managers are helping drive your business forward is to reevaluate how you incentivize them so you’re rewarding based on a holistic picture of performance. In this session, we'll show you the retention metrics you should be monitoring and dive into how to capture them. We’ll also discuss ways to balance your incentive programs between work efficiency and employee engagement/retention.  

Front line supervisors are critical to the success of your operations. They supervise and train front line employees and serve as an example for job expectations and organizational culture. This session will share best practices for train-the-trainer education, tools you can apply to build the skill sets of your front line supervisors. It will include an overview of research into the way adults learn, helping participants understand why the “way you train” is just as important as “what you train”. This session will show how improving supervisor training skills can result in a higher quality product, helping you delight customers.

If you have a multimillion-dollar company (or you’d like to) you can’t manage it the same way you managed when your business was much smaller. If you do, this will limit your growth, add stress to your life and hours to your work day. To build a smooth running, growing, profitable 7-figure business you need to manage it more like the CEO of a major corporation than a “mom and pop”. Learn how to run your business using the same methods that corporate CEO’s use to manage thousands of people, to multiply your impact, reduce your stress, cut your time at work and create the smooth-running, profitable multimillion-dollar company you really want.

In this breakout session, we’ll identify the hottest global cleaning trends and discuss how BSCs can prepare for tomorrow by adopting new technologies today. Learn how trends like green cleaning, smart buildings and Industry 4.0 will disrupt the cleaning industry and impact your business. While these concepts are just starting to catch on in the United States, technologies related to these trends have already seen wide adoption in other parts of the world.

Learn how to get your operations out of the starting blocks and sprinting toward maximum productivity and success. Finish ahead of the pack with some unique, simple, and powerful ideas to increase organizational effectiveness.

Technology is in everyone’s daily lives from reading the newspaper, ordering a taxi, booking a flight, or video calling people on the other side of the world. Clients expectations have changed drastically over the past few years, and in a recent survey of 500 business owners, 96% said they are influenced by technology when hiring a cleaning company. This presentation will cover a recent article (see below): "How I won over 80% of my cleaning quotes by showcasing technology" and also focus on removing the stigma around technology. My main competitor is not another software company, it is pen and paper. I don't want to push my company, I want to put people at ease about technology and give them insights about how they can leverage their workforce (who is already trained and using software through social media and other channels) through software. Goals: Help displace the fears/stigma around technology, make it approachable, motivate them to comfortably and confidently search for a solution for themselves, and teach them how to communicate this to clients to better position them for a sale.

RBSM Virtual Workshop Volume 1

Mickey Crowe, RBSM, CBSE will lead participants through a 90 minute webinar review of RBSM Volume 1 - Account Management.

Mickey Crowe, RBSM, CBSE has been involved in custodial operations for over thirty five years. Crowe owned his own Building Service Contracting business in central Florida for twenty two years and stays involved in the industry. Crowe credits much of his success to the RBSM/CBSE training as well as mentoring from supportive colleagues over the years. He is recognized as a trainer and consultant with the goal of promoting professionalism within the BSC industry. Crowe can be reached at CTCG50@gmail.com.

RBSM Virtual Workshop Volume 2

Claudia St. John will lead participants through the RBSM Volume 2 manual - Hiring & Firing.

The success or failure of building service professionals depends in a very great measure on the quality of their people. It is employees who essentially deliver a company’s service and value to its clients. The significance of selecting and hiring good people, effectively training and directing their performance, and in unavoidable circumstances, terminating, cannot be overemphasized.  This volume will:

1. Identify effective recruiting methods;
2. List guidelines for preparing job descriptions;
3. Identify effective methods of screening job applicants;
4. List criteria for selecting the most qualified job applicants; 
5. Define the “at-will” employment relationship and explain how it is established;
6. Help you establish realistic and achievable performance standards and effective performance appraisal systems;
7. Outline how employee discipline and termination should be handled, and 
8. Identify measures to prevent claims of discrimination or wrongful discharge throughout the employment process.

RBSM Virtual Workshop Volume 3

RBSM Virtual Workshop Volume 3 – Motiviation & Training will be led by Christine Schad, RBSM. 

Christine Schad, RBSM, is the Founder and President of Advanced Maintenance Solutions, LLC, which services commercial businesses throughout Northeast Wisconsin. Christine’s background in the JanSan Industry goes back 30 years, when she began working part time cleaning offices at a local insurance company to supplement family income. Christine is an enthusiastic and energetic spokesperson for the BSC industry; she credits an unwavering commitment to service, ongoing education and continuous improvement for her company’s growth and success to date.

RBSM Virtual Workshop Volume 4

Sharon Cowan, CBSE is the former President and CEO of a multimillion dollar regional commercial and residential cleaning company. Sharon grew her company to million dollar levels and over 100 employees using her background in business development, strategic planning, national corporate leadership and education. She has long been an advocate of BSCAI as her go to resource for education when new to the business. She has been a guest speaker and seminar leader for BSCAI and ARCSI and twice won marketing awards from the BSCAI. In addition to one on one coaching internationally, Sharon conducts live workshops throughout the United States teaching cleaning business owners how to maximize profits and grow their businesses.

RBSM Virtual Workshop Volume 5

RBSM Virtual Workshop Volume 5 - Safety & Security will be led by Christine Schad, RBSM. 

Christine Schad, RBSM, is the Founder and President of Advanced Maintenance Solutions, LLC, which services commercial businesses throughout Northeast Wisconsin. Christine’s background in the JanSan Industry goes back 30 years, when she began working part time cleaning offices at a local insurance company to supplement family income. Christine is an enthusiastic and energetic spokesperson for the BSC industry; she credits an unwavering commitment to service, ongoing education and continuous improvement for her company’s growth and success to date.

RBSM Virtual Workshop Volume 6

Floor Care, Carpet Care, and Cleaning Chemicals will be led by Tom Heveron, CBSE. Tom is a second generation BSC that has been in the industry for 38 years that was taught his skills with hands on experience at every level. Tom has worked in all environments throughout his career, Multi Tenant, Factories, Colleges, Hospitals, Government Buildings, Window Cleaning, Floor/Carpet Cleaning and everything in between. Tom has managed millions of Square feet with thousands of employees. For the Past 14 years he has been the CEO of Beachland Cleaning Service in Vero Beach Florida. Tom is also known nationally for his Philanthropic contributions. Beachland Cleaning Service has been a Cleaning for a Reason Foundation Partner for 6 years helping women who are being treated for cancer. Since 2007 Beachland Cleaning Service has provided more then $100,000 in Free home cleanings, Grants, Celebrity Endorsement and fund raisers to the Cleaning for a Reason Foundation. In 2009 Tom was awarded the Cleaning for a Reason National Participating Partner of the Year.

RBSM Virtual Workshop Volume 7

Hosted by Mike Reschke, CBSE

RBSM Virtual Workshop Volumes 1-7

Learn from several thought leaders within the industry like Mickey Crowe, RBSM, CBSE; Claudia St. John; Christine Schad, RBSM; Sharon Cowan, CBSE; Tom Heveron, CBSE and Mike Reschke, CBSE. The RBSM Certificate will touch on the following topics:

• - Account Management.
• - Hiring & Firing.
• - Motiviation & Training 
• - Safety & Security 
• - Floor Care, Carpet Care, and Cleaning Chemicals 
• - And much more!

Seven Tactics Every Small BSC Can Master for Growth and Profit BSCs that fall in the small size category can utilize smaller size to their advantage to create larger profit margins and drive growth. Greater elaboration and examples will be given during presentation of the following pointers.
1. Provide outstanding Customer Service. Don’t allow outstanding customer service to be a cliché. Ensure it is your company’s mode of operation.
2. Immediately respond. Take care of any problem or concern NOW. It is the most appreciated act.
3. Create your dream team. You will be able to observe and define what type of employee is right for your business culture and services. Wean out the bad seeds quickly.
4. Maximize efficiency. Minimize waste. Look for it. Provide what employees need, but don’t supply what they are not using. Shop around. Measure the difference.
5. Find a niche. What types of businesses or customers are you best at serving? They will know similar customer and refer your business.
6. Diversity your capabilities. You have direct communication with your clients. Know their needs and meet them. Add on carpet cleaning, stripping floors, cleaning ducts. Earn while you learn and perfect.
7. Refine your Target Marketing: You know your niche. Refine how you can reach them and woo them.

All business owners hit plateaus in growth. It is a natural part of the process. Getting past those plateaus can be a challenge, I would present an interactive discussion and presentation on how to break through the wall that seems to be holding our peers back. The presentation would focus on building a company, goal setting, personal and professional growth and so on. I have worked with many franchise owners to build a successful small business. While this session would be geared primarily toward small businesses looking for growth, many of the principles would relate to a business of any size looking to achieve a renewed growth.

Customer Service or Customer Satisfaction, which one doe you provide? Does it make a difference? This presentation will provide Ten Ways needed to satisfy your customers. Ron Segura will provide the customers view based on his experience as manager of janitorial services for Walt Disney Pictures & Television, where he was responsible for 4.25 million square feet of office space. He will also provide insight on how the prospect reviews the portion of your proposals addressing Quality Control

Every building service contractor has the same goals: provide great customer service in an effort to retain clients and receive referrals that promote the growth of the business.  Easier said than done!  What happens when a client is repeatedly unhappy with service and there doesn’t seem to be a way to satisfy the client.  Ultimately, if the complaints do not end and the client doesn’t feel that there was an overall improvement, trust is broken and a cancellation is inevitable. How do you stop the cycle of beating yourself up and wondering what happened?

Learn multiple ways to improve your customer’s perception of your cleaning quality. Identify different things you can do to build a strong personal relationship with your key customer contacts. We will also discuss how to use the “successes” that came from developing strong relationships with your existing customers to help you sell and attract new customers. We will discuss how to stay out of the “sales dilemma” of trying to out sell a poor retention percentage.